In the Lab
A lab is a place for examining things more closely. It is somewhere to test ideas, challenge assumptions and learn from what happens, not somewhere to pretend that every answer is already known.
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Digital Transformation Starts Long Before Technology
Technology matters. Of course it does. But a new platform will not resolve an unclear strategy. Better data will not overcome a lack of trust. An innovative idea will struggle to take hold if the people expected to use it have not been involved, supported or given the space to work differently.
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A New System Is Not a New Beginning
Part of the Strategy & Culture pillar in In the Lab’s digital transformation series.
Strategy provides direction. Culture shapes what happens when that direction meets the reality of day-to-day work.
A new system goes live. A new process is launched. A new operating model is approved.
From an organisational point of view, this is often described as the beginning of change.
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Before You Buy the System
“We need a new system.”
It is a familiar conclusion. Sometimes it is absolutely the right one.
The current platform may be old, fragmented or no longer supported. Staff may be re-entering the same information in several places. Reporting may be slow and unreliable. Service users may be dealing with forms, delays and processes that no longer make sense. The organisation may have simply outgrown the tools it has.
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